As I was preparing to write this article on how to deal with difficult people, I originally intended to entitle it “Grumpy Old Men” after one of my favorite movies from 1993. Then it hit me --- that’s not true. It’s not just men who can be grumpy, nor can it be just old men. If the truth be told, difficult “grumpy” people come in all ages, all sexes, shapes and sizes and they seem to be all around. So how do you deal with these difficult “grumpies”?